There are many aspects of our Communication Platforms which can be viewed without providing personal information, however, for access to Services you are required to submit personally identifiable information. This may include your name, email address, delivery address, billing address, telephone numbers, credit card or other payment information, date of birth, gender, age, unique user name and password, sensitive information in the recovery of your lost password, your location when you are Online and any other information reasonably required by us and/or or which you provide to us in relation to our Services. When you are Online, we may also collect and hold information about you and your Use of our Communication Platforms, such as the IP address you are using, dates and times that you are Online, any third party website or app from which you linked to our Communication Platforms, statistics (eg. page views, traffic etc.) and other transactional information (eg. your purchase history).
We may collect personal information when we Communicate with you, when you are Online or other forms of contact, as well as from other sources and third parties. You have the right to remain anonymous or deal with us using a pseudonym where it is reasonable and practical to do so (eg. if you are making an enquiry about our Communication Platforms or the products or services, including the Services, we provide) or where otherwise permitted by law.
We may use "cookies" which enable us to monitor traffic patterns and provide Services more efficiently on our Communication Platforms. A cookie does not identify you personally but it does identify the computer or device you are using, browser type, version and language, operating system, pages viewed while browsing our Communication Platforms, page access times and referring website or app address. You can set the browser to notify you when a cookie is being used so that you either accept or reject the cookie. We may use services offered by Google and other companies to analyse data (eg. traffic) relating to use of our Communication Platforms and to place ads on other websites and apps after you have visited our Communication Platforms. If you do not want to see these ads you will need to contact Google to change your settings.
Our Communication Platforms may link to other websites and apps owned and operated by third parties. We have no control over these third parties, their websites and apps. How they manage your personal information will be set out in their privacy policies. We make no endorsements or recommendations about these third parties or their websites and apps or the products and services they offer. You will need to make your own enquiries and assessment of their suitability.
We will use your personal information to provide our Services to you (eg. to respond to an enquiry and/or supply products to you), to verify your identity, to respond to your enquiries, to contact you, to provide you with information and material (eg. marketing material), to notify you about updates to our Communication Platforms and Services, to monitor our Communication Platforms (eg. gauging visitor traffic, trends and delivering personalized content to you while you are Using our Communication Platforms), to profile the type of people using our Communication Platforms and our Services, to perform administrative and operational tasks, to facilitate loyalty programs, feedback surveys and competitions, to improve our Communication Platforms and our Services, to consider and deal with any concerns or complaints you may have raised, to defend or pursue potential or actual legal claims arising from or in connection with our Communication Platforms and Services, to pursue available remedies or limit damages we may sustain, to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions, to enforce any terms or agreements we enter into with you, to protect our rights, privacy, safety, property, operations, business and systems, to protect the rights, privacy, safety and property of members of the public and users of our Services and/or as required, or otherwise permitted by, law (to comply with our obligations under the Privacy Laws and any other applicable laws).
We may disclose your personal information to our employees and representatives, our franchisees and their employees and representatives, partners, affiliates, suppliers, contractors and consultants and third parties authorised by you, assisting us in providing our Services to you, including website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services, customer freight shipping and other similar services, in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, in which case you will be notified by email or a prominent notice on our Communication Platforms of any change in ownership, incompatible new uses of your personal information and choices you may have regarding your personal information, government and regulatory authorities as required or authorised by law, our professional advisors as necessary and other third parties as required or permitted by law, some of which may be located overseas.
We will take reasonable steps to ensure that both physical and electronic copies of your personal information are kept confidential, secure and are not accessible for unauthorised access, modification, use or disclosure. We will take reasonable steps to ensure that the recipient of your person information does not breach the Privacy Laws, including training employees.
Whilst we make all reasonable efforts to keep your personal information which we collect and hold secure, we cannot guarantee the security of transmission of your personal information over the internet and you do so at your own risk.
We will hold your personal information until such time as we no longer need it or for a reasonable time after you ask us to stop holding your personal information, at which time we will destroy, delete or de-identify your personal information.
In some circumstances, we may refuse a request from you (eg. access would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings and the information would not be discoverable in those proceedings, giving you access would be unlawful, denying access is otherwise required or authorised by law or the request for access is frivolous or vexatious). We will provide you with an explanation in writing if we deny any request. In some circumstances where we correct a record, we may still require the retention of the original record.