Due to the latest Covid NSW government restrictions in place, we're now closed for in-store shopping until 30th September 2021.
For Click & Collect purchases over the phone, please call the store Mon to Fri 9am-3pm or email us at [email protected]

Returns Policy

 

Change of Mind

Unfortunately we cannot accept return of your order, if you've had a change of heart about an item you have ordered.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Incorrect Item / Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please do not dispose of the item until we've had a chance to chat with you!

 

The below conditions may apply for your return:

  • Any cost associated with returning items are at your expense. Delivery fee is non-refundable. If goods were shipped for free, the initial delivery fee will be deducted.
  • Upon return, the product(s) will be assessed for re-sale, and we endeavour to have this process completed within 48 hours of return into our warehouse.
  • If your claim is rejected, a valid reason will be provided with the option of either a partial store credit provided to you, or have your product returned to you at your cost.
  • Your product(s) must be returned in its original condition, with the original packaging, having been unused and unopened. Please do not tape or stick any labels directly to the product packaging to avoid the risk of cosmetic damage and subsequent penalties to your refund value.
  • Custom orders are not refundable or exchangeable.

Frequently Asked Questions

Can I Exchange a Product?

Exchanges are allowed provided that the item is in uninstalled, unused, and in resalable condition with all original packaging and tags attached. Exchanges must be sought within 14 days from delivery. Simply contact us and return what you don’t want and place a new order for what you require via email or through the phone.

When Will I Receive my Refund/Exchange?

Your refund or exchange will be processed as soon as the returned product reaches our warehouse, gets inspected by our customer service team and is confirmed to meet our returns policy. Please allow for up to 14 days for your refund or exchange to be processed. All refunds will be provided via the original method of payment.

Can I Still Return my Order After 14 Days?

Cosmo Lighting only accept returns within the 14 day return period. If 14 days have passed since the delivery date, Cosmo Lighting at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, Cosmo Lighting may, at its absolute discretion, provide you with store credit or exchange to the current value of the merchandise.

This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.

Custom Orders are Not Refundable or Exchangeable

TRUSTED SINCE 2000
LIGHTING EXPERTS
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CUSTOMER SERVICE